Help Center

Account & Billing

Explore accepted payment options, pricing breakdowns, and resolving payment issues.

How do I upgrade to Premium?
Tap the Crown icon in Settings or go to Settings > Upgrade to Premium. Choose Standard or Pro, then complete payment. Your premium features activate immediately.
Can I cancel my subscription?
Yes, you can cancel anytime from Settings > Subscription. You'll retain premium features until the end of your current billing period, then automatically switch to Basic.
What payment methods are accepted?
We accept all major credit cards, debit cards, and digital payment methods including Apple Pay and Google Pay.
Will I get a refund if I cancel?
We offer a 14-day money-back guarantee for new premium subscribers. Cancellations after 14 days do not receive a prorated refund but you keep access until the billing period ends.
How do I change my subscription tier?
You can switch between Standard and Pro at any time. Upgrades are immediate. Downgrades take effect at the start of your next billing cycle.
What happens to my data if I delete my account?
All your profile information, messages, and account data are permanently deleted within 30 days. This action cannot be undone, so export any data you want to keep first.
Do I get charged immediately when upgrading?
Yes, you're charged immediately upon upgrading. Your premium features activate instantly. If you upgrade mid-month, you'll be charged the full month amount.
Can I switch from monthly to yearly billing?
Yes! Yearly billing saves you 20%. Go to Settings > Subscription > Change Billing Period. You'll be charged the annual amount immediately, and any unused monthly subscription time will be credited.
What happens if my payment fails?
We'll attempt to charge your card 3 times over 7 days. You'll receive email reminders. If payment fails after 7 days, your account reverts to Basic, but your data is saved for 30 days if you want to resubscribe.
How do I update my payment method?
Go to Settings > Subscription > Payment Method. Add a new card or update your existing one. Changes take effect on your next billing cycle.
Can I get a receipt for my subscription?
Yes! Receipts are automatically emailed after each payment. You can also download past receipts from Settings > Subscription > Billing History.
Is there a free trial for premium features?
New users get a 7-day free trial of Standard when they sign up. You can cancel anytime during the trial without being charged. Pro tier offers a 3-day free trial.

Need more help?

Still have questions about account & billing?

Visit the Support page